Control and optimize accessibility with a Phonalisa IP telephone system Many entrepreneurs and company bosses always ask us how they can manage to optimize the telephone accessibility in their company. Because it is often the case that customers are either not put through and instead “starve” in the queue or that the connection is simply…
“You have to break an egg to make an omelette”… they say so beautifully. In manufacturing companies, things can sometimes get loud, dirty, damp or dusty. It is good that the Phonalisa IP telephone system is also equipped for this and can cope with such conditions. If it’s loud in a production hall and you…
The Phonalisa Business and Enterprise version is ideal for operating hotlines and shops. This is because these versions contain the full range of call center functions that are crucial for the optimal distribution of calls to the appropriate contact person. These include voice menus (IVR), queues and agents (static, dynamic and external), Active Call Distribution…
With Phonalisa Business-Edition or Enterprise-Edition, large companies get all the functions they need in a large installation. Differences between the two versions: The Enterprise version is the final version of all available 270 functions of the Phonalisa IP telephone system! There is no restriction. The system coupling is also unlimited, no matter how many locations…
As a newly founded company, the company concentrates primarily on new customers and orders – less on telephony and less on the… But especially the telephone accessibility is also important for a startup. On the brand-new business cards of new founders you can always see a mobile phone number as a contact option – not…
As the smallest version of the Phonalisa versions – the home editions need not hide at all! The range of functions is also considerable with this variant. In addition to the dashboard with a complete overview of all incoming and outgoing calls and voice messages, this version also includes the Xing and iCloud connectors, instant…
The Windows version of Phonalisa comes with a simple installer and an update tool. After the installation there is also the possibility to install Phonalisa as a Windows service. You need at least Windows 7 (or newer) as 32 or 64Bit version. With the download you accept the Phonalisa license agreement. The copyright of this…
The queues and call groups embody the Phonalisa call centre functions. Depending on the Phonalisa version size you choose, you have either call groups or queues to choose from (or both in the larger versions). Here we show you the different functions and what you can use queues and call groups for. Application areas Callcenter…
Users in the Phonalisa telephone system No matter for which version size of the Phonalisa telephone system you decide, the number of the registered user is always unlimited. A user is a subscriber of the internal telephone system. Users can be assigned to a group, can register as agents and much more. The administrator can…
The Phonalisa SBE or Business variant is particularly suitable for medium-sized companies. With a company of this size, it is important, among other things, that the transfer to the individual employees functions securely, usually via a central transfer desk. The head office consists of at least 2 employees or a group of employees who divide…
