Application possibilities of the Phonalisa IP telecommunication system

The Phonalisa IP telephone system can be used in many different ways. Due to the modular system, Phonalisa can be adapted for various application scenarios.

The system scales from one end device to several thousand end devices. You can use the Phonalisa hardware or virtualize the services on your computer.

Phonalisa is suitable for a variety of industries – see for yourself with our overview.

As the smallest version of the Phonalisa versions – the home editions need not hide at all!

The range of functions is also considerable with this variant.

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As a newly founded company, the company concentrates primarily on new customers and orders – less on telephony and less on the… But especially the telephone accessibility is also important for a startup.

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What’s in the Phonalisa Startup Edition?

  • No extension restriction
  • 1 Conference room
  • 2 Coice menus
  • 3 Callgroups
  • 1 Call Queue (with less functionality)
  • Immediate call forwarding to phone numbers, AB or announcement
  • Xing and iCloud Connectors

The Phonalisa IP telephone system is also ideally suited for micro-enterprises or sole proprietorships. The SBE version is particularly suitable for this installation size. Modules such as call center functionality or cluster licenses can confidently be dispensed with.

The option of purchasing individual function packages in this version means that you still remain flexible..

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Possible industries:

  • Smaller craft businesses (e.g. bakers, butchers, carpenters, etc.),…)
  • Sole proprietors (e.g. tax consultants, lawyers, real estate agents),..)
  • Doctor’s surgeries
  • Physiotherapy practices
  • and much more.

The Phonalisa SBE or Business variant is particularly suitable for medium-sized companies. With a company of this size, it is important, among other things, that the transfer to the individual employees functions securely, usually via a central transfer desk. The head office consists of at least 2 employees or a group of employees who divide the different shifts.

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Special features:

  • Switchboard for switching calls
  • End devices from different manufacturers in use
  • System coupling / site networking
  • Executive-secretary circuit

With Phonalisa Business-Edition or Enterprise-Edition, large companies get all the functions they need in a large installation.

Differences between the two versions: The Enterprise version is the final version of all available 270 functions of the Phonalisa IP telephone system!

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Special features:

  • A central office for the distribution of calls
  • Alternative: several language menus (single-level and multi-level)
  • Queues with static, dynamic and external agents
  • Time and date controlled call distribution
  • Different end devices in use (mobile and table devices)
  • Site connection
  • Fail-safe, redundant systems
  • and much more.

The Phonalisa IP telephone system has already proven itself several times in use in hotels. When a certain hotel classification is reached, it is necessary to provide guests with a telephone not only in the public hotel accommodation area – but also directly in the rooms.

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Special features:

  • Connection of room telephones
  • Link to hotel software for billing guest calls
  • Connection of analog end devices

The Phonalisa Business and Enterprise version is ideal for operating hotlines and shops. This is because these versions contain the full range of call center functions that are crucial for the optimal distribution of calls to the appropriate contact person.

These include voice menus (IVR), queues and agents (static, dynamic and external), Active Call Distribution (ACD), statistics and telephony evaluations.

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Special Features (excerpt):

  • Individual welcome texts per queue and IVR
  • Training function for training new employees (trainers can dial in to agent conversations and give instructions)
  • Call recording
  • Redundancy (fail-safe) and connection of failover centres during capacity utilisation

“You can’t make an omelet without breaking some eggs”… they say so beautifully. In manufacturing companies, things can sometimes get loud, dirty, damp or dusty. It is good that the Phonalisa IP telephone system is also equipped for this and can cope with such conditions.

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Special Features:

  • End devices from different manufacturers in use
  • Mobile end devices with splash water protection, DECT cover
  • Plant connection/location networking (mostly warehouse + central)
  • Connection of external hardware components

The Phonalisa IP telephone system can also be found in clinics and hospitals thanks to its reliability and the possibility of redundant installation. In this application scenario, the system must still run in the event of a complete failure (e.g. power failure or lightning strike). By a redundant structure of the system – this is also quite possible.

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Special Features:

  • End devices from different manufacturers in use
  • Mobile end devices with splash water protection, DECT cover
  • Patient telephones (e.g. large-button telephones)
  • Patient telephones (e.g. large-button telephones)
  • Intercom announcement function for emergency calls
  • Connection of door intercom systems and automatic door openers
Your industry is not included?
If so, please send us your requirements and we will find the right solution for you. Simply send us an e-mail to info@phonalisa.de

Phones on the Phonalisa IP telephone system –

the right end devices for every industry