The Phonalisa CTI client successfully closes the gap between PC and phone. So it is easily possible to dial phone numbers from an e-mail, directly from a website or from the CRM system used by mouse click.
With the included colleague monitor, you can see in real time which colleague is currently on the phone, free or offline. The colleague monitor can be placed freely on your monitor, you can also make it transparent to make it as inconspicuous as possible. If you have more than one monitor, you can select on which screen the colleague monitor should be displayed.
The address books are mirrored with those on your Phonalisa web interface and change instantly when you make an adjustment or addition.
You save a lot of time if you no longer have to dial phone numbers manually – but conveniently and quickly by mouse click.
The Phonalisa CTI client is available for Windows (from Windows 7) and MacOSX.
Call List
Dial field for number entry
the phone numbers are canonized correctly immediately, i.e. also numbers you enter with +43… are converted and dialled
during an active call, the name, phone number, a picture (if available), duration of the call and status (incoming / outgoing) are displayed
the hang up button immediately disconnects the call
by clicking on an entry in the list – the number is dialed immediately
The Hotkey-Function for Dialling
Dial phone numbers by hotkey (shortcut key), for example:
from an e-mail
directly from a website
from your CRM system
You can set up a call quickly and easily, without having to change the program, by marking the phone number, pressing the shortcut key and your phone rings. The call can also be established directly via a stored script, e.g. for call center agents or colleagues who use a headset.
Feature Code for the Hotkey-Function under MacOSX and Windows: ALT + F1
The Additional Settings
You can change your call forwarding quickly and easily here.
All call diversions that are stored on the Phonalisa web interface for your user are displayed here..
Queue agents can also be quickly logged out and in – provided they are not static agents.
E-mails can be sent by Click2Mail directly to the contact
Links can also be displayed immediately in the browser by clicking on them
The read and write rights concern the display of the address books in the CTI client as well as on the web interface, see also Group and Authorization System. Group and authorization system
Download Phonalisa CTI and TAPI Client - choose your operating system:
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