With call box for direct dialing of entered phone numbers

Store phone numbers directly in an address book

Display of the address book entry for a stored phone number

List of dialed, missed, received, forwarded calls for your own extension

List of calls from your own group

Play and download voice messages

Play and download call recordings

Memo function for calls, voice messages, faxes and call recordings

Sending faxes via your own user, group or system

Fax list (received, sent) with PDF preview and download link

Real-time colleagues monitor with presence functions

Access via web interface (with play button)

Access by telephone (listen to and delete messages)

Voice messages via e-mail attachment

Display on telephone (depending on terminal device)

Create any number of address books (version-related restriction)

Dial, Fax, Mail from Address Book

Enter/edit/delete/search data

Setting a contact type (system selection or customizable)

Setting a ringtone for the contact (private address book only)

Last contact (history) for each individual address book entry

Resolution Phone number against name

Clickable links to various social media profiles and web addresses

There are 3 types of Address Books: Private Address Books, Group Address Books, Internal address book

Copying address data from one address book to another

Moving address data from one address book to another

CSV Import/Export with any amount of data

Integrated Xing-Import to use contacts from the Xing network in Phonalisa

Integrated iCloud-Import

Distribution of write and read rights per group definable

There is the daily, weekly and monthly view of the calendar.

You can set an appointment category (system selection or user-definable), for example Conference, meeting, vacation,…

Private calendar for managing your own appointments (only visible to your own user)

Group calendar for the administration of group appointments (visible to all users of the group)

Distribution of write and read rights per group definable

The prefix for the speed dial keys is customizable (e.g. # or *).

Any number of speed dial keys can be defined (depending on license).

Import of speed dial keys (e.g. from an Excel spreadsheet)

Export of speed dial keys (e.g. to import them into a Phonalisa at another location)

PDF export of speed-dial lists for printing for each employee

Differentiation between internal/external calls

Upload of audio files possible (mP3)

The key tones can be activated and deactivated

Individual ringtones for calls from a queue

Individual volume settings for Snom and Tiptel devices

DThe password and the Pin are arbitrarily changeable

Beim Vergessen der Logindaten wird per E-Mail ein Link zum Wiederherstellen versendet

Call forwarding by night circuit

Forward immediately: to AB, phone number, announcement

Forwarding destinations can be defined per rule (destinations: external/internal call number, AB, announcement)

Announcement texts (for AB and announcement) can be recorded on the telephone itself

Activation also possible via key on the telephone

Differentiation between private and system call forwarding

Create, edit, delete, search for users

Import/Export of users via CSV

Assigning Users to a Group and Queues

Executive-secretary circuit (any number of secretaries per executive)

Configuration of external call number for Call-Through

Language, time zone, time format, date format configurable per user

Announcement before report internal/external (individual announcement selectable)

Fax header text and fax header phone number per user configurable

Central drop point for calls to your own extension

ZRTP encryption for calls to your own extension

Own key profile can be set for each user

Own parameter profile can be set per user

You can turn users into system administrators

Create, edit, delete groups

Setting a phone number for a group

Individual hold music playlist per group selectable

Forwarding in case of timeout to destination: user, group, IVR , queue, call group

Forward when busy to destination: User, Group, IVR , Queue, Call Group

Night answer – Night cicuit forwarding to destination: User, Group, IVR , Queue, Call group

Night circuit Function

Add/Remove User to Group

Sudo function: users can make themselves other users of the groups

Monitor function: display the presence monitor of the group members (for telephone and chat status)

Pickup function: pick up calls from other group members

Statistics function: Call evaluation of groups

Intercom function: make announcements to the telephones of other group members

Listening function: Dial into conversations with colleagues for training purposes

Access authorization to the statistics of individual or all queues selectable

Access authorization to the agent monitor of individual or all queues selectable

Address books: distribute read/write authorization and CSV import authorization in each case

Calendar: Distribute write and read authorizations in each case

The system call forwarding rules can be activated for each group.

One parameter profile per group selectable

One key profile per group selectable

Lock list (incoming / outgoing calls) selectable

The fax header text and the fax header phone number are adjustable per group

Installation of a central drop-off point for group calls

Billing system for calls (e.g. for hotel guests or clinic patients)

“Inheritance function” from parent to child groups

Ring delay per „Drag&Drop“ customizable (when the phones of the respective group members ring)

In the agent monitor you have an overview of all available agents from the queues

You can subsequently log in and out of agents that are not permanently logged in

You will see a call list of all incoming calls to the queues

You can drag and drop calls to agents – they will be answered immediately

The status of the agents is in real-time and changes to “Ringing”, “Free”, “Busy” or “Offline”

Create, delete, edit, search SIP accounts

Create any number of SIP accounts (license dependent)

Users can have multiple SIP accounts

The number of playback lists is unlimited

The number of tracks in a playback list is unlimited (wav format)

Assignment in conference rooms or queues, etc.

Create any number of blacklists

Entering phone numbers or patterns

Assignment in the gateway directly or in the group system

Any number of system call forwarding scenarios can be set

System call forwarding may be used by group members (saves a lot of configuration time)

Same range of functions as for user call forwarding

Create any number of price lists, e.g. for mobile phone connections, international calls,…

One credit per extension can be set

Proof of connection (invoice) as PDF document

Query the remaining balance by key combination

Create any number of gateways

Block lists for gateways for incoming and outgoing calls

Set maximum number of simultaneous calls

SIP expert settings: e.g. proxy settings, use SIP over TCP,…

Input of an outside line access

Outgoing Routing: Users or Groups May Trigger Calls

• Input pattern (Pattern)

• Gateway selection (Failover Gateways)

• Setting a time profile

• Editing a Sent Phone Number

• LCR prefix can be set

• Outgoing routing rules can be moved using “Drag&Drop“

Inbound routing: destination selection (user, group, IVR, call group, conference room, queue, fax user, manual entry, Call-Through)

• Input pattern (Pattern)

• Setting a time profile

• External line access can be overwritten

• Setting a CID-prefix (e.g. for calls to a queue)

• Incoming routing rules can be moved using “Drag&Drop”

Single-level/multi-level key-controlled voice menus

Convenient creation via graphical editor

Forward in case of no and wrong input

Forward to DOWN, to phone number (user, group, IVR, call group, conference room, manual entry)

Different actions per key can be defined: Repeat greeting, call destination, DOWN, hang up

Access protected by PIN entry

Any number of moderators per conference

Moderator can be called automatically when the conference is opened

Setting an announcement when entering the conference room

Participants can speak their name when entering the event

Individual music on hold per conference room

Selection from various music on-hold playlists

Listing by time/date

Listing of source, destination, type (no response, busy, forwarded, error), duration, on extension

Detailed call log per entry

CSV export (1/2/7/14/30/365 days) complete or from a searched source, destination or type

The number of queues is not limited (Enterprise Version)

For each queue an optional CID-prefix for display on the agent phones

Individual music on-hold playlists can be selected per loop

Optional greeting per queue before entry

Call distribution according to different strategies: Descending, Round-Robin, all rings,…

Redirection of calls at Timeout[(glossary] to different destinations: e.g. user, AB of a user (with selection of greeting), group, [glossary]IVR, queue, call group, manual destination

Redirect calls if no agents are logged in to different destinations: User, AB of a user (with greeting selection), Group, IVR, Queue, Call group, Manual destination

The number of agents per queue is not limited

Administrators can login the agents permanently or leave it to them to login

The agents can be assigned to a level and a position

You can use any number of levels per queue for call distribution.

You can use as many positions per level per queue as you like to achieve an optimal call distribution

The ring time can be defined per agent (in seconds)

The time-based score can be set according to the system or queue

The time a caller waits in a level is adjustable per level in seconds.

Callers can wait in any level

The callers can wait if no agents are logged in.

The position of the caller can be discarded after x seconds – or –

The caller position can be noted by the system.

The maximum waiting time that a caller spends in a queue is defined per loop in seconds adjustable

The maximum waiting time if no agent is logged on or no agent is reachable is per Loop adjustable in seconds

Sie können externe Agenten den Warteschlangen zuordnen (inkl. Level, Position und Klingelzeit)

You can book mobile devices in queues.

Number of call groups not limited (depending on license)

Number of agents in a call group not limited

Individual music on hold selectable

Forwarding at Timeout to destination: User, Group, IVR , Queue, Call Group, Manual Destination

Forward on Busy to destination: User, Group, IVR , Queue, Call group, Manual destination

Forwarding at Night answer to destination: User, Group, IVR , Queue, Call group, manual destination

Day – Night switching function

Maximum waiting time of the caller until timeout adjustable

Standard bell duration per agent adjustable

Ring delay adjustable via “Drag&Drop” (when do the phones of the respective agents ring)

The number of external assets is unlimited

Setting a prefix for internal telephony (cross-plant)

Extend Phonalisa with your own Java-Script-Code

Use e.g. by users, groups, voice menus, queues,…

Own name of the Phonalisa plant can be defined (e.g. “Location Berlin”)

Selection of time zone, date and time format, selection of system language

Individual naming scheme can be set (for uniform presentation in all modules)

Standard pin configurable for new users

Default password configurable for new users

Integrated Translation Mode (Developer System only)

Selection of the UI Theme (different color designs to choose from)

Requesting the PIN when listening to the voice mailbox

Requesting the PIN when logging in a telephone

Overview Feature Codes e.g. for Pickup, Spy Function,…

System standard for music on hold playlist setable

Individual plant compound prefix can be set

General ringer timeout (in seconds) can be set

Maximum recording length can be set for voice messages

Central drop point for all calls of the telephone system

Provisioning values: protocol, host, port, path SIP host, NTP host adjustable

Different log levels adjustable

Messaging Settings: XMPP/Jabber Domain, SMTP Server Settings, Basic Settings

Send welcome e-mail to new users (incl. login data)

Fax header text and fax header phone number can be set

Proxy-Individually adjustable settings

SIP-Individually adjustable settings

RTP-Individually adjustable settings

The number of time profiles is unlimited

Setting date rules

Set weekly rules

Use in routing e.g. for calls outside business hours

Use in the call diversion system, e.g. for diverting calls during the holiday period

Create and download a backup file

Upload new backup

Reset system to factory setting (factory reset)

Overview of the stored license information

Insight into the sources of the OpenSource code

New license keys can be entered or uploaded directly

Overview of currently running processes (e.g. triggered provisioning of individual end devices)

Troubleshooting to debug the system