The Phonalisa SBE or Business variant is particularly suitable for medium-sized companies. With a company of this size, it is important, among other things, that the transfer to the individual employees functions securely, usually via a central transfer desk. The head office consists of at least 2 employees or a group of employees who divide the different shifts. The telephone of the switchboard is usually equipped with one or more add-on modules to display the employees of the company with their extension. Alternatively, the Phonalisa CTI-Client which can also use the extension monitor to display all employees with their status directly on the PC.
For the employees it is important that you can activate and deactivate your call forwarding yourself, that you can use the DND status, that you can listen to your voicebox and that you can send faxes independently. These functions belong to the basic functions of the Phonalisa IP telephone system.
The executive-secretary circuit is also important for a company of this size. This makes it possible for the secretary to reach her boss internally when call forwarding is activated (e.g. to an AB). This blocks external and internal calls and only the secretary is allowed to interrupt call forwarding. It does not matter how many secretaries the boss has or how many a secretary can be assigned to several bosses.
Links to related topics
- Blog post: “Speed up communication processes with the help of a Phonalisa IP telephone system”
- Blog post: “Control and optimize accessibility with a Phonalisa IP telephone system”
- Overview of functions
- Phonalisa CTI-Client
- Queues and call groups
- Time and date controlled call distribution
- Screencast overview
- Price list and version overview
- Terminal device overview