Unified messaging, chat and presence
The system provides an integrated fax server. You can easily send and receive faxes. For this purpose use you can use the web interface of Phonalisa for example. Of course, faxes can be forwarded by email, too.
Phonalisa offers an instant messaging server based on the widely used XMPP / Jabber protocol. The presence control can be used on this service. There are many Jabber clients on all platforms that are compatible with the system. The open and extensible protocol makes Phonalisa very future-proof.
Incoming voicemails can be forwarded to your email account.
To see who is available before trying to reach him is a huge time saver. You see in the presence monitor on the WebUI, your CTI client or in any compatible XMPP / Jabber client who is currently available or not.
UC call forwarding system
You can create as many call forwarding scenarios. These in turn can include different rules and objectives. You can switch between these scenarios directly on your phone, the web interface or using the CTI client.
The redirection based on the presence status is one of the innovative Unified Communications features. Call forwarding is activated automatically when your Instant Messenger (Jabber, iChat, …) has the status, offline or signaled logged out. Calls are then, for example, passed to another internal extension or your voicemail box.
Each contact can be assigned a contact type. You can choose a preset from the system eg. VIP, office, family, … or you assign your own. In the redirection settings you can then select the contact type as a filter. For example this makes it possible that your family will always be redirected to your mobile phone and all others to you voicemail if you leave your office.
You can simply redirect external calls only, using the call source filter.
With this function you have the possibility to use one or more time profiles for your call redirection. For example you can define a time profile for your working hours, vacation time or anything else.
The phone is busy, logged off, or cannot picked up? For all these cases you can create a custom redirection.
In each rule you can define an arbitrary destination. You can route the calls to your voicemail with a personal message or your mobile phone for example.
Of course, you can also forward your calls to „immediately“.
Dashboard and “UC Stream”
All communication channels at a glance! In UC-Stream all the events, such as calls or faxes presented in a uniform stream.
Each call went to a group is listed on the dashboard with relevant symbol. A call note can be stored, which can then be read by all group members.
For every phone call, every voice message recording and for every fax you can leave a note. What did you talk with one of your contacts with the last phone call? What was the combined contents of the last voice message? With a note, you make things clearer.
To send a fax has never been so easy: Enter the phone number, select the document, send, done!
Received faxes can also be found in an overview on the dashboard and can be viewed directly in the browser or saved with the download button.
Listen to your voicemail messaged directly from the dashboard. Additionally, you can also store them to your computer.
On the dashboard, you have your call list directly in view. Missed and received calls are marked in different colors. You can click on the numbers to dial them or to store them in an address book.
Simply originate a phone call using the integrated dial field from the dashboard.
A group calendar can be viewed and edited by all members of a group. A private calendar is assigned to a group. Each member can create their own private events that sees no other member of the group.
Choose between day, week or month view. To have a perfect overview of your appointments.
Assign a particular event type to your appointments. For this, you can select a pre-defined by the system or set your own, e.g. call, conference, business trip.
You do not want that every employee can see the dates on your calendar or edit them? Activate the group system to read and / or write protection on your calendar. You have the full control!
Address book with some extras
Create any many address books. Define the permissions using the group system
A group address can be viewed and edited by all members of a group. A private address is assigned to a group, but each member can create your own private contacts.
You can enter in the address book data, edit, delete or look for these. For this, you have a large pool of predefined fields available.
You do not want that every employee can see the contacts in your address book or edit them? Activate the group system to read and / or write protection on your address book. You have the full control!
Address data, you can easily move or copy from one book to another. So you do not need to maintain double’s.
You can directly dial a contact from the address book, write emails as well as send faxes.
For each contact, you can also assign a contact type. You can choose a preset from the system or define your own contact types. The contact type plays an important role in the UC Callforwarding system.
You can directly take a look at the last conversations with this contact.
The system provides automatic reverse search, you can immediately see who is calling.
In order large quantities of data do not have to enter by hand, there is the CSV import. Just as easily data can also be exported.
They have a large Xing network? Import the contact information easily using the Xing-import function. The data update themselves automatically so you will always stay up to date.