Phonalisa IP telecommunication system / VoIP PBX on Phonalisa

snom devices

Mon, 11 Feb 2019 00:00:00 +0000

Snom D315

High resolution graphic display
4 SIP accounts
5 programmable function keys with red LED´s, 4 context sensitive keys
LED display for incoming calls/ missed messages
D3 expansion module capable

Snom D375

High resolution 4.3″ TFT color display
12 SIP accounts
12 programmable function keys with multicolor LED´s, 4 context sensitive keys
LED display for incoming calls/ missed messages
D3 expansion module capable

snom D3 add-on module

High resolution graphic display with backlight
18 freely programmable function keys with multicoloured LEDs
Up to 3 modules simultaneously on one phone

snom D7 add-on module

High resolution graphic display with backlight
18 freely programmable multi-color LED function keys
Up to 3 modules simultaneously on one phone

Snom D765

High resolution 3.5″ TFT graphic display
12 SIP accounts
16 programmable function keys with multicolor LED´s, 4 context sensitive keys
LED display for incoming calls/ missed messages
Handsfree kit with wideband audio
D7 expansion module capable

Snom 720

4-line black-and-white display with 128×48 pixels, backlit
18 freely programmable and 4 variable function keys
Handsfree

Snom 760

High resolution color display
8.9cm, 320×240 pixels, 18-bit color depth
16 freely programmable and 4 variable function keys
Caller indication with LED
LED display for incoming calls/ missed messages
Handsfree

The old series devices can no longer be purchased, but they are still supported and snom continues to provide new firmware.

This applies to the following snom IP terminals: 300, 320, 360, 370, 820, 821, 870, Meetingpoint

Home-Edition

Wed, 30 Jan 2019 00:00:00 +0000

As the smallest version of the Phonalisa versions – the home editions need not hide at all!

The range of functions is also considerable with this variant. In addition to the dashboard with a complete overview of all incoming and outgoing calls and voice messages, this version also includes the Xing and iCloud connectors, instant forwarding (to phone number, AB, announcement), a voice menu and time profiles.

Other packages such as the fax package, the calendar package or the notification package are available separately.

Legal notice

Mon, 01 Jan 0001 00:00:00 +0000

Information according to § 5 TMG:
Phonalisa Europe GmbH
Lilienthalstrasse 5a
12529 Schoenefeld OT Waltersdorf

Represented by:
Alfred Hammermeister

Contact:
Phone: +49 (0) 30 78000945-0
Fax: +49 (0) 30 78000945-10
E-mail: info@phonalisa.de

Value added tax:
Sales tax identification number according to §27 a sales tax law:
DE288175310

Dispute settlement
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr.
You can find our e-mail address in the imprint above.

Overview of all functions

Mon, 01 Jan 0001 00:00:00 +0000

This page provides a complete overview of all available functions (over 270) of the Phonalisa IP PBX. Please note that individual functions are only available in the Phonalisa Enterprise version. Details on the individual version models can be found in the price and version overview.

This way to the Phonalisa prices and versions

Fast access

The basic functions

The Phonalisa Dashboard

The Voice-Mailbox

The address book with UC functions

The Calendar

Siemens Openstage devices

Mon, 11 Feb 2019 00:00:00 +0000

Siemens Openstage 15 SIP

3 navigation keys
8 freely programmable keys (with paper labels)
3 fixed function keys for speakers, messages, and menus with red LED´s
not tiltable LCD 2-line display

Siemens Openstage 20 SIP

3-way navigation keys
6 fixed function keys
swivel LCD 2-line display
5 red LED´s

Siemens Openstage 40 SIP

5-way navigation keys
6 freely programmable sensor keys
7 fixed function keys
swiveling LCD 6-line graphic display with backlight
12 red LED´s

Siemens Openstage 60 SIP

Touch-Guide for navigation and feature control
Touch slider for volume control
8 freely programmable sensor keys
6 fixed sensor keys for integrated applications
6 fixed function keys
Keyboard with 12 keys
swivel-mounted TFT colour display
Blue call signaling (LED)
19 blue LED´s

Siemens Openstage 80 SIP

Touch-Guide for navigation and feature control
Touch slider for volume control
9 freely programmable sensor keys
6 fixed sensor keys for integrated applications
6 fixed function keys
Keyboard with 12 keys
swivel-mounted TFT colour display
Blue call signaling (LED)
20 blue LED´s

Startups

Wed, 30 Jan 2019 00:00:00 +0000

As a newly founded company, the company concentrates primarily on new customers and orders – less on telephony and less on the… But especially the telephone accessibility is also important for a startup. On the brand-new business cards of new founders you can always see a mobile phone number as a contact option – not a landline number. That doesn’t make a good external impact – because it creates the impression that the start-up company is not yet ready, has perhaps not yet found a firm seat or suitable office space.

Screencasts

Wed, 21 Nov 2018 00:00:00 +0000

Basic Functions

Mon, 01 Jan 0001 00:00:00 +0000

All telephony functions of conventional telephone systems

Toggle (change) between several call subscribers

Simply switch back and forth between several callers. The held caller always hears music on hold.

Call Forwarding

Forward calls to internal extensions or external numbers. You can do this as well before you have accepted the call.

Forward "Blind" or forward with query

You can “blindly” forward calls to another phone number/extension – without first asking. However, you can also inform the other party and consult them first – then forward the caller.

Phonalisa Mac OSX version

Mon, 01 Jan 0001 00:00:00 +0000

The MacOSX version of Phonalisa comes with a simple installer and an update tool. You need MacOSX version 10.10 (or later).

With the download you accept the Phonalisa license agreement. The copyright of this software is owned by Phonalisa Europe GmbH. The software partly uses components from OpenSource projects, these are also part of the license agreement.

You can order the source code of the OpenSource components on CD-ROM for a nominal fee. Please contact us via our contact form.

Privacy policy

Mon, 01 Jan 0001 00:00:00 +0000

Privacy Policy

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

Tiptel devices

Mon, 11 Feb 2019 00:00:00 +0000

Tiptel 3010

The cost-effective standard model

2 SIP accounts (lines)
5 programmable function keys

Tiptel 3020

The comfort model

4 SIP accounts (lines)
10 programmable function keys
4 programmable display keys

Tiptel 3030

The cost-effective top model

4 SIP accounts (lines)
10 programmable function keys
4 Programmable display keys
Color display
extensible with up to 6 key modules

Tiptel 3110

The Standard Model

8 SIP accounts (lines)
3 sensor keys
8 control keys
4 Softkeys

Tiptel 3120

>Tiptel 3120

Microenterprises

Thu, 13 Dec 2018 00:00:00 +0000

The Phonalisa IP telephone system is also ideally suited for micro-enterprises or sole proprietorships. The SBE version is particularly suitable for this installation size. Modules such as call center functionality or cluster licenses can confidently be dispensed with.

The option of purchasing individual function packages in this version allows you to remain flexible.

Certain functions are particularly important for each industry.

Especially for this size of company it is important to have an AB, because the permanent staffing of the office is difficult here. A call diversion in case of busy calls or when nobody can answer the phone is also important. If you are going to end of work, you forward the calls to your mobile phone or voicebox. This is all possible with a mouse click or you can put the function on a phone key and press it when you leave the office.

Phonalisa CTI-Client

Wed, 21 Nov 2018 00:00:00 +0000

The Phonalisa CTI client successfully closes the gap between PC and phone. So it is easily possible to dial phone numbers from an e-mail, directly from a website or from the CRM system used by mouse click.

With the included colleague monitor, you can see in real time which colleague is currently on the phone, free or offline. The colleague monitor can be placed freely on your monitor, you can also make it transparent to make it as inconspicuous as possible. If you have more than one monitor, you can select on which screen the colleague monitor should be displayed.

Disclaimer

Mon, 01 Jan 0001 00:00:00 +0000

Liability for contents
As a service provider we are responsible according to § 7 Abs.1 TMG for our own contents on these pages according to the general laws. According to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a concrete violation of the law. As soon as we become aware of such infringements, we will remove these contents immediately.

Phonalisa CTI Client / TAPI driver for Windows

Mon, 01 Jan 0001 00:00:00 +0000

The TAPI driver and the CTI client from Phonalisa come with a simple installer and an update tool. You need at least Windows 7 (or newer) as 32 or 64Bit version.

Please also note that you need a valid licence to use the TAPI driver. You can purchase this from your Phonalisa dealer.

With the download you accept the Phonalisa License Agreement. The copyright of this software is owned by Phonalisa Europe GmbH. The software partly uses components from OpenSource projects, these are also part of the license agreement. You can download the source code of the OpenSource components here.

User administration

Mon, 01 Jan 0001 00:00:00 +0000

Users in the Phonalisa telephone system

No matter for which version size of the Phonalisa telephone system you decide, the number of the registered user is always unlimited.

A user is a subscriber of the internal telephone system. Users can be assigned to a group, can register as agents and much more. The administrator can also block access to individual GUI modules for specific user groups.

Each user receives his or her own user name, which can be used in URL´s such as e-mails and Jabber (Instant Messenger).
With the stored password, the user can log on to the web interface, listen to his Answering Maschine or log on to his CTI-Client register
Voice messages or faxes, among other things, are transmitted to the e-mail address.
The group to which the user belongs can also be specified in the user system.

More about the Phonalisa group system…

Yealink devices

Mon, 11 Feb 2019 00:00:00 +0000

Yealink SIP T22P

3 SIP accounts with busy lamp (BLA)
17 programmable keys, including 4 softkeys
132 x 64 pixels LCD
Push XML, XML Phone Register, LDAP
Wall mounting possible

Yealink SIP T26P

3 SIP accounts with busy lamp (BLA)
27 programmable keys, including 13 with LED (team functions, BLF) and 4 softkeys
Expandable with button modules EXP38 or EXP39
132 x 64 pixels LCD
Push XML, XML Phone Register, LDAP

Yealink SIP T28P

6 SIP accounts with busy indicator (BLA)
30 programmable keys, thereof 16 with LED (team functions, BLF) and 4 softkeys
Expandable with button modules EXP38 or EXP39
320 x 160 pixels LCD, full graphics, 4 grayscale
Push XML, XML Phone Register, LDAP

Yealink SIP T32G

3 VoIP Accounts
Optical signalling of a received voice message (MWI)
Programmable function keys
Extendable by up to 6 key modules (EXP38 & EXP39)
Color display

Yealink SIP T38G

6 SIP accounts with busy indicator (BLA)
30 programmable keys, thereof 16 with LED (team functions, BLF) and 4 softkeys
Expandable with button modules EXP38 or EXP39
4.3″ TFT LCD with 16.7 million colors
Push XML, XML Phone Register, LDAP
Gigabit Switch

Medium-sized companies

Thu, 13 Dec 2018 00:00:00 +0000

The Phonalisa SBE or Business variant is particularly suitable for medium-sized companies. With a company of this size, it is important, among other things, that the transfer to the individual employees functions securely, usually via a central transfer desk. The head office consists of at least 2 employees or a group of employees who divide the different shifts. The telephone of the switchboard is usually equipped with one or more add-on modules to display the employees of the company with their extension. Alternatively, the Phonalisa CTI-Client which can also use the extension monitor to display all employees with their status directly on the PC.

Group and authorization system

Mon, 01 Jan 0001 00:00:00 +0000

Simple configuration

Via the Phonalisa web interface you can quickly and easily create and edit any number of groups.
Each group can have its own extension to make you available for internal and external calls.
You can specify one Hold music track list per group, define a central drop point, a Fax header text and a Fax header number and whether the group is allowed to use the Billing (billing system).
Users can be added or removed from a drop-down box to the group.

Fully flexible call diversion system for group calls

Similar to the call forwarding system for users, you can also flexibly divert calls for groups.
You can decide whether calls should be forwarded in Busy, Timeout or when Night answer is activated.
The targets are freely definable. You can select internal extensions, other groups, voice menus, queues or call groups.

The group permissions

The setting options of the authorization system are extensive.
Authorizations include the Sudo function, the Monitor function, the Pickup function, the Statistics function, the Intercom function and the Listen function.
The functions are applicable to the own group and to the members of the other groups.
For example, if the Pickup function is activated, you can transfer calls from other group members to your telephone. If you have also set the pickup authorisation to another group, you can also pick up calls from the other group.

Authorizations for Queue Functions

You can also use the group system to set whether you can view the statistics of individual or multiple queues.
In this way, individual user groups can prohibit access to the statistics.
You can also specify which group may and may not use the Agent Monitor.

More about the Phonalisa queues…

Phonalisa CTI Client for Mac OSX

Mon, 01 Jan 0001 00:00:00 +0000

The TAPI driver and the CTI client from Phonalisa come with a simple installer and an update tool. You need at least Mac OSX 10.11 (or later).

With the download you accept the <a href=”http://winupdates.phonalisa.de/oss/licenses.html” target=”_blank” rel=”noopener”>Phonalisa License Agreement</a>. The copyright of this software is owned by Phonalisa Europe GmbH. The software partly uses components from OpenSource projects, these are also part of the <a href=”http://winupdates.phonalisa.de/oss/licenses.html” target=”_blank” rel=”noopener”>license agreement </a>. You can download the <strong>source code of the OpenSource components</strong> <a href=”http://winupdates.phonalisa.de/oss/” target=”_blank” rel=”noopener”>here</a>.

Siemens Openstage 80

Mon, 11 Feb 2019 00:00:00 +0000

Standards:

supported codecs:
- G.711
- G.729AB
- G.722
Standard based SIP support RFC 3261 (with SIP software)
Full duplex speakerphone with high quality microphone and speaker
Computer Telephony Integration (CTI for HFA), Third party call control (for SIP)

Applications, Administration:

Remote Administration:
- Web-based management
Integrated functions:
- Graphical call handling
- Local phone book
- Access to directories (LDAP)
- Help menu

Connections:

2 Port 10/100Base-T Integrated Ethernet Switch
USB Master for USB stick
Sidecar module Support for OpenStage Key module 60
integrated headset jack
Bluetooth support
Power over Ethernet (PoE) according to IEEE 802.3af or external power supply (EU, US and UK power adapters)

Housing, operating elements:

Large enterprises

Wed, 30 Jan 2019 00:00:00 +0000

With Phonalisa Business-Edition or Enterprise-Edition, large companies get all the functions they need in a large installation.

Differences between the two versions: The Enterprise version is the final version of all available 270 functions of the Phonalisa IP telephone system! There is no restriction. The system coupling is also unlimited, no matter how many locations you want to connect with each other.

The billing module (billing system) is also available as standard in the Enterprise version.

Queues and call groups

Mon, 01 Jan 0001 00:00:00 +0000

The queues and call groups embody the Phonalisa call centre functions. Depending on the Phonalisa version size you choose, you have either call groups or queues to choose from (or both in the larger versions).

Here we show you the different functions and what you can use queues and call groups for.

Application areas

Callcenter
Connection of home office colleagues (queues only)
Hotlines and Shops
Emergency call centers

Queue Functions (Abstract)

Individual greeting
Call forwarding when busy and Empty
Call Distribution Strategies
Levels and positions for the agents
External Agenten
Freely definable waiting times

Functions of the call group (short version)

Call diversion when busy, Timeout and Night answer
Individual music on hold
Call distribution via Ring delay

The Phonalisa Queues

General Settings

Give your queues individual names, these can also be changed after the event.
You can reach the queue via the stored phone number.
The CID-prefix is used for visual display on your telephone display.
Also a greeting can be deposited, so the callers know immediately on which queue they are calling..
You can store a different music on hold track list for each queue – just the way you like it.

Queue Strategies

The following strategies are available

Hotels

Thu, 13 Dec 2018 00:00:00 +0000

The Phonalisa IP telephone system has already proven itself several times in use in hotels. When a certain hotel classification is reached, it is necessary to provide guests with a telephone not only in the public hotel accommodation area – but also directly in the rooms.

We work together with a large pool of different manufacturers and can therefore offer a wide range of telephones specially designed for hotel guests. Phonalisa has a few extra functions in its petto to ensure that guests do not make free calls around the world and drive the hotelier into financial ruin. On the one hand, the routing system can be used to block certain number ranges (black and white lists) so that no chargeable hotlines can be called.

Call Groups

Mon, 01 Jan 0001 00:00:00 +0000

The call groups are available from the startup version. They represent the reduced version of a queue – but also offer certain call center functions. These include, for example, the Ring Delay and call diversion for different cases.

General Settings

You can define an individual name and a description for the call groups.
The call group can be reached internally and externally via the stored call number.
The music on hold can also be defined for each call group. Of course you can also select “Ringing instead of music”.

Advanced Settings

The forwarding cases are manifold: You can define a call forwarding destination for the case “Timeout“, the case “Busy” and for the case “Night answer“.
Users, groups, call groups, queues, voice menus or a manual destination can be selected as destination (e.g. a mobile phone number)
The maximum waiting time is the time in seconds that elapses before the call is dropped, redirected to the timeout call forwarding or the central drop point is used..
The default ring duration is a value in seconds and refers to the bars of the ring delay..
Script extensions can also be stored for call groups.

User and ring delay of the call groups

Users can be easily selected and added from the drop-down box.
The bars of the Ring Delay can be moved by “Drag&Drop“. This allows you to create any call distribution and let any phone ring for as long as you like.

Do you need more extensive call center functions? Then take a look at the versatile settings of the Phonalisa queues.

More about Queue Functions

Call centers, hotlines and shops

Wed, 30 Jan 2019 00:00:00 +0000

The Phonalisa Business and Enterprise version is ideal for operating hotlines and shops. This is because these versions contain the full range of call center functions that are crucial for the optimal distribution of calls to the appropriate contact person.

These include voice menus (IVR), queues and agents (static, dynamic and external), Active Call Distribution (ACD), statistics and telephony evaluations.

In the smaller Phonalisa versions (Startup and SBE) the call center functions are limited – but it is also possible to run a call center with these versions.

Time and date controlled call distribution

Mon, 01 Jan 0001 00:00:00 +0000

Date values in the time profile

In the Phonalisa time profiles, date values and time values can be created quickly and easily in a profile. These profiles can then be used in the call diversion system or in the routing system. This makes it possible to redirect calls on a specific date or time or route calls to a new destination.

Use cases for date rules:

holiday plan
annual closing
exhibition dates
deliveries
Holidays and vacations

Date and time values can also be combined!

Manufacturing industry

Wed, 30 Jan 2019 00:00:00 +0000

“You have to break an egg to make an omelette”… they say so beautifully. In manufacturing companies, things can sometimes get loud, dirty, damp or dusty. It is good that the Phonalisa IP telephone system is also equipped for this and can cope with such conditions.

If it’s loud in a production hall and you can hardly understand your own word – how do you know that a telephone is ringing? For these applications, we have connected special bells/loudspeakers to the telephone system at customers’ premises. When an incoming call is received, the bell rings and signals the call.

UC Functions

Mon, 01 Jan 0001 00:00:00 +0000

Unified Messaging, Chat and Presencefunctions

Integrated Fax-Server

The system offers you an integrated fax server. You can easily receive and send faxes. You can use the web interface of Phonalisa or have incoming faxes sent to you by email.

Jabber/XMPP Chat-Server

Phonalisa offers you a Instant Messenger server based on the widely used XMPP/Jabber protocol. You can also use the presence control via this service. There are countless Jabber clients on all platforms that are compatible with the system. Due to the open and expandable protocol Phonalisa is very future-proof.

Hospitals

Thu, 13 Dec 2018 00:00:00 +0000

The Phonalisa IP telephone system can also be found in clinics and hospitals thanks to its reliability and the possibility of redundant installation. In this application scenario, the system must still run in the event of a complete failure (e.g. power failure or lightning strike). By a redundant structure of the system – this is also quite possible. The system is available twice, ideally at two different locations (data centers). If the system fails, it swivels fully automatically to the backup system. Ongoing calls are not separated, only a bridging of a few seconds can be felt.

Speed up communication processes with the help of the Phonalisa IP telephone system

Wed, 13 Feb 2019 00:00:00 +0000

A lot of time is often lost in day-to-day business to communicate on individual processes and projects. The listener is picked up quickly without knowing whether the colleague has time for this. He/she interrupts the work in order to answer the telephone call or to answer an email. Then we have to start all over again – this costs time, money and useful resources.

Wouldn’t it be better to see if a colleague has time?
Is my secretary back from her break?
Was the colleague from the administration only available from Monday to Wednesday or can I get him on the phone on Thursday as well?
I urgently need to talk to my colleague about a project – is she at her PC in the home office right now and not too busy?

All these questions would be important to clarify BEFORE starting the telephone-conversation or writing an extensive email.

Control and optimize accessibility with a Phonalisa IP telephone system

Wed, 13 Feb 2019 00:00:00 +0000

Many entrepreneurs and company bosses always ask us how they can manage to optimize the telephone accessibility in their company. Because it is often the case that customers are either not put through and instead “starve” in the queue or that the connection is simply occupied. The potential customer calls another company and the order is lost.

It is so easy to optimize the accessibility with the help of the Phonalisa IP-telephone system and thus to increase the customer satisfaction and employee motivation. The statistics and CDR data help to find out why the company cannot be reached by telephone. Once the reasons have been discovered (e.g. too few voice channels (channels), incomplete personnel deployment planning,…), you can now start to tackle optimizations and literally “get the cow off the ice”.

iCloud Sync with Phonalisa and enabled iCloud 2-factor authentication

Wed, 13 Feb 2019 00:00:00 +0000

“Two-factor authentication” or “Two-level confirmation” is a feature for all iCloud users using an Apple device with IOS 9, OS X El Capitan or later software. This function considerably increases the security of your Apple ID, but also means that when you create a iCloud-Accounts for the synchronization on the Phonalisa a few things have to be considered. Instead of using your Apple ID password as usual, you will need to generate a separate password for your Phonalisa account. In the following 7 steps we will show you step by step how to generate an application-specific password.

Phonalisa 6.4.10 released

Tue, 08 Oct 2019 00:00:00 +0000

On 05.07.19 the Phonalisa version 6.4.10 was released. The following new features and bug fixes are available:

New Functions

Postprocessing time configurable for agents
Call forwarding to AB/announcement also for groups/call groups as destination
Yealink cp960 Provisioning integrated

Bugfixes

Prioritization of key and parameter profiles adapted to inheritance system
Voicemail – XML Browser repaired
Key assignment: System-wide call diversions now appear in selection
Terminals from the T2x series constantly send Yealink/Tiptel internal feature codes (fixed)
Firewall: LDAP port 12389 for TCP is not released by default (fixed)

Phonalisa 6.4.5 released

Tue, 08 Oct 2019 00:00:00 +0000

On 20.09.18 the Phonalisa version 6.4.5 was released. The following new features and bug fixes are available:

Bug fixes

Snom D385 Autoprovisioning Buttons
One fax rule for all fax users (Analog (.*) $1) works now
Provisioning – Delete phones Bugfix
Gigaset Provisioning Bugfixes
Bugfixes in mail dispatch

Phonalisa 6.4.6 released

Tue, 08 Oct 2019 00:00:00 +0000

On 20.10.18 the Phonalisa version 6.4.6 was released. The following new features and bug fixes are available:

Bugfixes

Error corrections in call number resolution for queues and group calls
Error corrections in routing with time profiles
Error corrections in Gigaset N510 and N720 Provisioning
Error corrections in the WebGUI

Phonalisa 6.4.7 released

Tue, 08 Oct 2019 00:00:00 +0000

On 13.12.18 the Phonalisa version 6.4.7 was released. The following new features and bug fixes are available:

New Functions

Whitelist Function for Firewall
Logon/logoff from call groups possible in addition to static assignment
Tiptel 3220XL®
TAPI- Driver with Multi-User Support
New Provider templates for our users from Switzerland (Deep, iWay, peoplefone, Swisscom, sipcall)

Bugfixes

Error correction in system update mechanism
Gigaset Provisioning bug fixes
Snom Provisioning Error Corrections
Error correction in Tellows Import

CLIR

Thu, 14 Feb 2019 00:00:00 +0000

CLIR stands for “Calling Line Identification Restriction Override”. This function is used to suppress your phone number during calls.

dynamic

Thu, 14 Feb 2019 00:00:00 +0000

A dynamic agent is registered in a queue, but is not permanently logged in. Only if he logs in firmly into a queue he also gets the calls delivered.

log in securely

Thu, 14 Feb 2019 00:00:00 +0000

In the Phonalisa telephone system, agents can be permanently logged into a queue. It is then no longer possible for the agent to log himself out of the queue. He’s a static agent then.

strategies

Thu, 14 Feb 2019 00:00:00 +0000

The strategies in Phonalisa refer to the strategies (possibilities) of the distribution of the queue calls. The following strategies are available: “Round Robin”, “Descending”, “Longest Free Agent”, “Agent with the Fewest Calls”, “In Line Agent List”, “Agent with the Shortest Call Duration”, “Random” and “All Rings”.

Phonalisa 6.3.9 released

Mon, 11 Feb 2019 00:00:00 +0000

Am 17.09.2017 wurde die neue Phonalisa Version 6.3.9 veröffentlicht. Details über die neuen Funktionen und Bugfixes entnehmen Sie bitte der Auflistung.

New features

New provider: 1&1
Firmware update for Yealink T4X now possible

Bugfixes

CallerIDs are now resolved for calls to call groups from the address book – here you can now assign corresponding authorizations
Error corrections in the view of CDR data for outgoing faxes
Error corrections in the agent training function for queues
Error corrections in site networking
Error corrections in the busy display
Text adjustments on WebGUI
Call recordings are now displayed for Tiptel/HTEK phones
Error corrections in CTI dialing with HTEK devices
Error corrections in the conference system
Error corrections in autoprovisioning
Error corrections BLF for call group
error corrections Pickup Call group
Error corrections in queue system
Error corrections in script extensions
Error corrections in date/time conversion to appliance
Error corrections in mail dispatch

Night answer

Thu, 15 Nov 2018 00:00:00 +0000

Night answer is a function that signals the Phonalisa telephone system that the last group member has left his workstation. If night answer is activated, all incoming calls to the group are now forwarded, e.g. to a queue or a voice menu.

Ring Delay

Thu, 15 Nov 2018 00:00:00 +0000

The ring delay can be set for groups and call groups. It represents the time delay between the receipt of a call on the telephone system and the ringing of the called telephone. Example: employee 1 rings for 20 seconds, employee 2 gets on after 10 seconds, employee 3 gets on after 15 seconds etc….

Phonalisa 6.4.0 released

Wed, 24 Oct 2018 00:00:00 +0000

Am 03.01.2018 wurde die neue Phonalisa Version 6.4.0 veröffentlicht. Details über die neuen Funktionen und Bugfixes entnehmen Sie bitte der Auflistung. Es handelt sich um ein Major-Release mit Sicherheitsupdates und Fehlerkorrekturen. Ein Upgrade wird dringend angeraten.

New features

Provisioning for Gigaset N510 and N720 available
Provisioning for Htek UC912, UC912P, UC924E and UC926E available
Provisioning for Openstage TLS/SRTP settings are now properly deployed with the latest firmware
Provisioning for SNOM parameter lists updated (IP address conflict handling set)
Scriptextensions: Database interface is now available (for querying e.g. user data)
Scriptextensions: HTTP(S) queries are now possible from within the script e.g. to resolve phone numbers via an external service)
SIP provider: RoutIT (NL) integrated
SIP provider: OpenIP (FR) integrated
SIP-Provider: Corrections for Fax with DTAG Trunks
SIP-Provider: Ecotel Provider Template updated
queues: Maximum number of callers can be defined
Extension of the permissions for the agent monitor (login and moderator permissions)
Quick dialling now possible with 4 digits
uaCSTA for Siemens Openstage fully integrated
LDAP-Import: Possibility to search/replace all fields with regular expression integrated
Fax function can be enabled and disabled for individual groups/users

Bugfixes

Database / overall performance improved
Error corrections in call groups (WebGUI)
Error corrections in the group system (fixes a rare error state)
Error corrections in LDAP import of users
Error fixes for Firefox under Windows: Certificate upload repaired (Firefox sends wrong mimetype) / Input of spaces partly not possible after ALT-GR was pressed (repaired)
Error corrections in the key profiles for users
Fault corrections in the factory reset function under Debian-based appliances
Error corrections on the dashboard (call recording filter)
Error corrections in pickup/authorization system for call to call groups
Authentication name can now be set separately from user name via GUI for SIP providers
Error fixes for sending faxes on Debian based appliances
Error corrections in the gateway limits
Fax dispatch Timestamp repaired (occurred on Tiptel appliance)
DHCP server sometimes shut down – fixed

Phonalisa 6.4.1 released

Tue, 23 Oct 2018 00:00:00 +0000

Am 05.02.18 wurde die Phonalisa Version 6.4.1 veröffentlicht. Folgende neue Funktionen und Fehlerkorrekturen sind vorhanden:

New Functions

Yealink: new MAC vendor is now recognized
Htek: newer firmware versions with five-digit version number can now be uploaded
Htek: up to three key modules are supported
queues: dynamic agents are automatically logged out when the user logs out of all phones

Error corrections

Error corrections in the group system (fixes a rare error state)
Error corrections in Gigaset N510 and N720 Provisioning

Contact

Mon, 01 Jan 0001 00:00:00 +0000

Contact Us

Ask us about modern IP telephony, CTI functionality, encrypted telephony and corporate communications.

We are pleased to help you and
looking forward getting to know each other.

Contact Informations

Address

Lilienthalstrasse 5a, 12529 Schönefeld, OT Waltersdorf

Telephonenumber

+49 (0) 30 78000 9494

E-Mail

info@phonalisa.de

Office Hours

Monday to Friday, during 09:00 – 18:00 (9:00 am – 6:00 pm)

Social Networks

FAQ – Frequently Asked Questions

Mon, 01 Jan 0001 00:00:00 +0000

General Questions

Is Phonalisa also available as a classic hardware box / appliance?

Yes, you can buy a Phonalisa appliance in different sizes. Please contact us, we will be happy to put you in touch with a dealer or distributor in your area.

In our company all services are virtualized. Can this also be done with a Phonalisa telephone system?

Yes, you can install Phonalisa e.g. in VirtualBox, VMWare and other virtualizers.

Prices

Mon, 01 Jan 0001 00:00:00 +0000

The Phonalisa IP telecommunication system is available in5 different versions. There are differences in the scope of functions within the versions. Additional packages can be booked to extend the range of functions. Thus, we offer you a modular system that can be individually adapted to your application. The following overview shows the different versions and which functions are available. All prices are prices incl. 19% VAT.

Note: Phonalisa licensing is not based on user licenses but on channel licenses. So you can connect any number of telephones to your system. One channel license is required for each simultaneous external telephone call (incoming and outgoing). If you have an ISDN line with 2 channels – you need 2 channel licenses to use it completely. No channel license is used for internal calls. The optional package prices are independent of the channels used and do not multiply.

Phonalisa IP telecommunication system / VoIP PBX on Phonalisa

snom devices

Snom D315

Snom D375

snom D3 add-on module

snom D7 add-on module

Snom D765

Snom 720

Snom 760

The old series devices can no longer be purchased, but they are still supported and snom continues to provide new firmware.

This applies to the following snom IP terminals: 300, 320, 360, 370, 820, 821, 870, Meetingpoint

Home-Edition

Legal notice

Overview of all functions

Fast access

Siemens Openstage devices

Siemens Openstage 15 SIP

Siemens Openstage 20 SIP

Siemens Openstage 40 SIP

Siemens Openstage 60 SIP

Siemens Openstage 80 SIP

Startups

Screencasts

The Installation (under Linux)

The Setup Wizard

The Usersystem

The Gateway and the Routingsystem

The Groupsystem

Logging a user on and off from the mobile device

The manual setup of a SIP-Softphones

Automatic Firmware Deployment for Mobile Devices

Basic Functions

All telephony functions of conventional telephone systems

Phonalisa Mac OSX version

Privacy policy

Privacy Policy

1. An overview of data protection

General

Data collection on our website

Tiptel devices

Tiptel 3010

Tiptel 3020

Tiptel 3030

Tiptel 3110

Tiptel 3120

Microenterprises

Phonalisa CTI-Client

Disclaimer

Phonalisa CTI Client / TAPI driver for Windows

User administration

Users in the Phonalisa telephone system

Yealink devices

Yealink SIP T22P

Yealink SIP T26P

Yealink SIP T28P

Yealink SIP T32G

Yealink SIP T38G

Medium-sized companies

Group and authorization system

Simple configuration

Fully flexible call diversion system for group calls

The group permissions

Authorizations for Queue Functions

Phonalisa CTI Client for Mac OSX

Siemens Openstage 80

Large enterprises

Queues and call groups

Application areas

Queue Functions (Abstract)

Functions of the call group (short version)

The Phonalisa Queues

General Settings

Queue Strategies

Hotels

Call Groups

General Settings

Advanced Settings

User and ring delay of the call groups

Do you need more extensive call center functions? Then take a look at the versatile settings of the Phonalisa queues.

Call centers, hotlines and shops